Wyndham Smoky Mountains

What is the Cancellation Policy?

We are pleased to offer the option of cancelling or modifying reservations 30 days or more prior to check-in for a full refund. Guests who cancel between 15 and 29 days before check-in are eligible for a refund of 50%. All stays are non-refundable, non-changeable, and final once inside 14 days of check in.

Am I required to attend a timeshare tour or presentation?

When traveling with Suite Match, you're vacationing as the guest of a timeshare owner. So while this is a timeshare resort, you're exempt from attending any timeshare presentation. Hotel representatives may ask if you'd like to attend a presentation upon check-in, in return for a free breakfast, discounted tickets, etc. If you're not interested, simply decline the offers.

Which unit will I be in?

All of the units are resort-owned and operated, so, much like a hotel, your unit will be assigned at check-in. The photos you see advertised showcase what your unit will look like, including décor, bed layout, bathroom features, and kitchen appliances. You can make special requests with the front desk up to one week before check-in but we can make no guarantees as to the location of the suite.

Will I have access to all of the resort amenities? Will it be an additional cost(s)?

Additional daily amenity fees that might be assessed to other guests will not apply to your stay unless otherwise noted. Please note, the resort will require a credit card at check-in, however, for a security deposit of $250 in case of incidentals or damage to the unit. This credit card hold will be lifted at check-out.

What's provided in the unit?

The kitchen will come fully stocked with everything needed to prepare simple meals within the comfort of your suite. This includes cookware and dishware along with such items as oven mitts, Can opener, coffee filters, (1-2 times use) dishwasher (1-2 times use) laundry detergent, (1-2 times use) paper towels, toilet paper, linens, and towels.

Bathrooms also include travel size shampoo and conditioner and soap.

Suite Match offers two payment options for your convenience! For reservations made 40 days or more from the date of check-in, guests may elect to pay 25% at the time of booking and the remaining balance 30 days prior to check-in. For reservations secured inside of 40 days payment in full will be required.

Guests will be supplied a final confirmation (also known as a guest certificate) prior to travel which may be requested at the time of check in.

Please understand your right to decline any offer or invitation to attend a timeshare presentation. You are never required to attend a presentation as part of your stay with us! Please use caution when being approached or offered discounted tickets or other offers in exchange for attendance at a timeshare presentation. We are not responsible for charges which may occur as a result of no shows to such presentations when agreed to at your sole discretion.

The guest checking in must be at least 21 years of age. Photo identification is required at check in along with major credit card.

Check out time is levied by the resort and must be strictly adhered to. Please contact the resort directly for instructions if you anticipate a late arrival.

Occupant(s) understands that each unit will be inspected before and after the reservation. Occupant(s) is responsible for any damages and charges incurred by occupant or occupant's party.

Pets are not permitted. Failure to adhere to this policy may result in fines and termination of the reservation without possibility of a refund.

Resort Amenities may change from time to time and are governed by each Resort. A copy of the resort policies relating to amenities may be acquired upon check in at the resort.

Resort images, (floor plans, interior furnishings, etc) are representative per resort and may vary among individual units.

Fees may be assessed by resorts for security deposit, amenities and/or incidentals. These fees are determined and levied by the resort and are the sole responsibility of the occupant.

Resort assigns the unit. Unit views, floor, and location on resort property cannot be guaranteed although we are pleased to make requests on your behalf.

Traveler(s) named on the confirmation must be present at the time of check in. Name changes after reservation is confirmed will incur a $99.00 charge. For this reason it is the guest’s responsibility to communicate the correct name of the guest checking in prior to making the reservation.

Traveler(s) may not exceed maximum occupancy standards indicated on the confirmation. Failure to comply with these standards may result in termination of the reservation without possibility of a refund.

Seller is not responsible for inclement weather, power outages or acts of GOD which may inconvenience travelers. In the event of a natural disaster or any other reason beyond our control, we will attempt to arrange alternate accommodations, but disclaims any liability or obligations.

Seller reserves the right to reassign travelers to substitute and comparable accommodations in extreme and unforeseen circumstances.

Seller is not liable for injury, loss or damages to persons or property while traveling.

If check in assistance is required after office hours please contact 888-571-181. Seller will not be responsible for any expenses incurred should you fail to contact Seller for assistance.

Only one Suite Match promotional code is valid per travel reservation. Last Minute travel may not qualify for additional discounts.