We are pleased to offer the option of cancelling or modifying reservations 30 days or more prior to check-in for a full refund. Guests who cancel between 15 and 29 days before check-in are eligible for a refund of 50%. All stays are non-refundable, non-changeable, and final once inside 14 days of check in.
When traveling with Suite Match, you’re vacationing as the guest of a timeshare owner. So while this is a timeshare resort, you’re exempt from attending any timeshare presentation. Hotel representatives may ask if you’d like to attend a presentation upon check-in, and possibly offer you some sort of discount to a local attraction. They might present it as a “free breakfast,” or tell you that by attending a 30-minute video presentation, they’ll send you on a free cruise or offer you a $100 AMEX gift card; you name it. If you’re not interested, simply decline the offers. Please also be aware, we’re not responsible for charges that you may incur as a result of no-shows to such presentations when agreed to at your sole discretion.
The check-in time is 4 PM. If you’re able to arrive sooner, you can leave your luggage with the front desk staff, and set out to enjoy the amenities while you wait for your accommodations to be ready. Once on resort property, the front desk staff will request your contact information and let you know if you can get settled into the room before 4 PM. Front desk staff at all of our resorts are available 24 hours a day. It is not necessary to call if you’re running late, unless it is going to be beyond the initial check-in day.
When your stay has come to an end, you can check-out any time before 10 AM. If you would like to request an early check-in or late check-out, we recommend calling the resort on the morning of check-in to make your request. These decisions are made solely at the discretion of the resort.
All of the units are resort-owned and operated, so, much like a hotel, your unit will be assigned at check-in. The photos you see advertised showcase what your unit will look like, including décor, bed layout, bathroom features, and kitchen appliances. You can make special requests with the front desk upon check-in but we can make no guarantees as to the location of the suite.
Please reach out to the resort directly with any maintenance issues. In the highly unlikely event that an issue has not been resolved by the onsite resort professionals please don’t hesitate to contact us directly.
The kitchen will come fully stocked with everything needed to prepare simple meals within the comfort of your suite. This includes cookware and dishware along with such items as oven mitts, Can opener, coffee filters, (1-2 times use) dishwasher (1-2 times use) laundry detergent, (1-2 times use) paper towels, toilet paper, linens, and towels.
Bathrooms also include travel size shampoo and conditioner and soap.
Yes! We encourage you to relay any special requests you might have to the resort staff member who is assisting you with the check-in process. As an added measure you may also choose to call the resort up to a week before check-in to communicate your special requests as they are making room assignments and prioritizing housekeeping.
Yes, as long as we are at least 15 days or more from check-in we can add additional nights to your reservation or cancel and rebook a reservation with altered dates etc. as long as space is still available. We may also be able to add an additional reservation to an existing reservation if you wish to lengthen the duration of your stay. Please note that all of our vacation rental resorts have at least a two-night minimum, so adding just one single night is not an option.
We ask that you please do a general tidying-up on your way out of your home away from home. This includes throwing away any and all food items, and loading and starting the dishwasher.
Yes, you can. There’s a $99 fee charged by the resort to change guest information once it’s been applied two weeks prior to check-in. The name and address as it appears on the photo ID of the guest checking in is always required by the resort.
Additional daily amenity fees that might be assessed to other guests will not apply to your stay unless otherwise noted. Please note, the resort will require a credit card at check-in, however, for a security deposit of approx. $100-$200 depending on the resort in case of incidentals or damage to the unit. This credit card hold will be lifted at check-out.
PO Box 5266
Williamsburg, VA 23188